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Questions people ask before getting in touch
What’s included in the free assessment?
A 30-minute call about your setup, then a look at your backups, recovery targets, hypervisors and cloud setup. You get a summary with what to fix first. There’s no obligation.
What are your hours, and which time zones do you cover?
The NOC runs 24×7. We can arrange calls in IST, UK and US hours, whichever suits you.
Who will we talk to?
You talk to the engineers doing the work. The people who plan your project are the people you can call about it afterwards.
What happens if an engineer leaves?
Every system we touch gets documented runbooks, so nothing depends on one person’s memory. We remove that engineer’s access and someone else picks up from the documentation.
How do you handle data protection and NDAs?
We sign an NDA as standard, and your data stays in your systems. Our access is least-privilege, uses MFA and is logged. More on how we access your systems. For enquiries sent through this website, see our privacy policy.
Got a different question?
Ask us. It’s the quickest way to find out if we’re a fit.