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24×7 NOC & managed infrastructure
Always-on infrastructure operations. We watch your servers, hypervisors, cloud and backups around the clock, and act before small alerts become outages.
What’s included
Always-on infrastructure operations
Monitoring services
- Server monitoring
- VMware monitoring
- Hyper-V monitoring
- Azure monitoring
- Backup monitoring
Incident management
- Alert response
- Ticket management
- Escalation procedures
- Root cause analysis
Capacity & performance
- Availability reporting
- Capacity planning
- Performance monitoring
- SLA tracking
Service levels
Target response times
Clear priorities, clear clocks. These are our standard targets; final SLAs are agreed in your service contract based on your environment and business hours.
15 min
| Priority | Example | Response target |
|---|---|---|
| Critical | Production outage, failed DR, ransomware alert | 15 minutes |
| High | Degraded service, host or cluster at risk | 30 minutes |
| Medium | Failed backup job, capacity warning | 2 hours |
| Low | Requests, minor changes, reporting | 4 hours |
Managed service catalogue
Pick what you need, or hand us the whole stack
24×7 NOC
Round-the-clock monitoring, triage and escalation for your critical infrastructure.
Azure administration
Governance, VM and storage management, networking, monitoring and cost control.
Backup management
Daily job monitoring, failure remediation, restore tests and recovery reporting.
Patch & firmware
Planned OS, hypervisor and firmware updates in agreed maintenance windows.
Virtualization ops
VMware and Hyper-V health, capacity, HA/DRS tuning and lifecycle upgrades.
Identity operations
AD and Entra ID administration, access reviews and Conditional Access upkeep.
Endpoint operations
Intune and SCCM application packaging, compliance and patch rings.
Infrastructure operations
File, print and server administration as a dependable extension of your IT team.
Are you an MSP? See how white-label NOC and L2/L3 support works.
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Security and how we access your systems
We work inside your systems, so you should know exactly how that access works.
Least-privilege access
We ask for the access a job needs and nothing more.
MFA
Every account we use to reach your systems has multi-factor authentication turned on.
Named engineers
Accounts belong to named people. No shared logins, so you can see who did what.
Access logging
Our access is logged, so there’s a record of who connected and when.
NDA as standard
We sign an NDA before we start work on your systems.
Your data stays with you
Your data stays in your systems. We don’t copy it into ours.
Offboarding
When an engineer moves on or the work ends, we remove the access and hand over the documentation.
Pricing guidance
Pricing depends on how many systems we look after and the hours you need.
Exact price after a free assessment.
Engagement models
Work with us the way that suits you
Project-based
Infrastructure transformation initiatives delivered to a defined scope and timeline: migrations, cloud adoption, upgrades, DR implementations.
Managed services
Ongoing operational support and administration with monthly reporting and agreed SLAs.
Staff augmentation
Specialized expertise on demand: infrastructure consultants, virtualization architects, cloud engineers, backup & recovery experts.
Get a managed services proposal
Share a rough inventory (servers, hypervisors, cloud, backup tools) and we’ll come back with scope, SLAs and a transparent monthly price.